Delivery Policy
Delivery Policy
. Scope of Delivery
We deliver Fresh Market products to all locations across the United Arab Emirates (UAE), including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Delivery is available for all orders placed through FreshMarketDubai.com.
2. Delivery Charges
-
Standard Delivery: AED 20 — flat fee (adjust as per your logistics cost).
-
Free Delivery: Enjoy free delivery on all orders above AED [100]. The Fresh Market
-
Delivery charges are calculated and displayed at checkout prior to payment.
3. Delivery Timeframes
-
Same-day Delivery: Available for orders placed before [specific cutoff time] (e.g., 4:00 PM) — subject to delivery area and stock availability.
-
Next-day Delivery: Available for orders placed after the same-day cutoff.
-
During peak periods (weekends, holidays), delivery times may vary slightly.
4. How Delivery Works
Once your order is placed:
-
You’ll receive an order confirmation email with your order details.
-
Our team will prepare your fresh products with care.
-
You’ll receive a delivery notification with tracking details or estimated delivery time.
Deliveries are fulfilled through our own delivery fleet and trusted third-party logistics partners to ensure freshness and timely arrival. The Fresh Market
5. Delivery Preparation & Contact
Our delivery team may call or message you to confirm your delivery time window or clarify any details. Please provide valid contact information at checkout.
If you’re unavailable at the delivery address during your delivery window:
-
Our driver may attempt a re-delivery, or
-
You will be notified to reschedule.
6. Handling & Freshness Guarantee
We pack all items carefully to maintain product freshness, especially perishable items like fruits, vegetables, dairy, meat, and frozen goods.
If you receive a damaged or incorrect item, please contact us within [24 hours] of delivery so we can assist with a replacement or credit.
7. Shipping Restrictions
-
Delivery is limited to UAE addresses only.
-
We reserve the right to cancel or reschedule delivery due to unforeseen circumstances (weather, logistics issues), with notice to the customer.
8. Order Modifications & Cancellations
-
You may request changes or cancellations within 1 hours of placing your order, provided preparation hasn’t begun.
-
After products have been packed or dispatched, changes may not be possible.
9. Customer Support
For questions about delivery, tracking, or issues with your order:
📧 Email: care@thefreshmarketdubai.com
