REFUND/ RETURN & CANCELLATION POLICY

At The Fresh Market, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that occasionally, returns and cancellations may be necessary. Rest assured, we've designed a straightforward and customer-friendly policy to accommodate your needs.

Returns and Refunds:

1. No Questions Asked Return Policy: We fully understand that sometimes returns are unavoidable. If you are dissatisfied with the quality or freshness of any product you've purchased, please return it at the time of delivery. Since our products are perishable, we encourage you to inspect the items at the moment of delivery. If you find any issues with your order, don't hesitate to return it right away. Unfortunately, after the delivery personnel have departed, we cannot offer refunds or exchanges.

2. Eligibility for Returns: To be eligible for a return, the item must be unused and in the same condition as when you received it. We aim to provide you with the freshest and highest-quality products, and we are committed to addressing any concerns promptly.

3. Refunds: We will initiate refunds exclusively through the original method of payment, ensuring a seamless and secure process for you.

Exchanges (if applicable):

4. Defective or Damaged Items: Should you receive items that are defective or damaged, please inform us at the time of delivery by calling our helpline at (800 1 627538). Alternatively, you can send us an email at care@thefreshmarketdubai.com. We will promptly arrange for the replacement of the affected product and include it in our next scheduled delivery to your location. The timing of your exchanged product's arrival may vary based on your location.

Cancellations:

5. Cancellation by Customer: We understand that plans can change. You have the flexibility to cancel your order anytime up to the cutoff time, which is 9:00 PM on the day the order is placed on TheFreshMarketDubai.AE. In such cases, we will refund any payments you've already made for the order, following the original method of payment.

6. Our Right to Refuse or Limit Orders: We reserve the right to refuse any order placed with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. Such limitations may encompass orders placed under the same customer account, those using the same credit card, and/or orders with identical billing and/or shipping addresses. If we suspect any fraudulent transactions or violations of our terms and conditions, we reserve the right to cancel such orders at our discretion. We maintain a record of all fraudulent transactions and customers, and we reserve the right to deny access or cancel orders placed by such individuals.

At The Fresh Market, we are committed to providing you with exceptional service and products. Should you have any questions or require assistance regarding our refund, return, or cancellation policy, please do not hesitate to contact us at our helpline or via email.

Thank you for choosing The Fresh Market for your fresh and quality produce needs.